Privacy policy

1. Data controller

Plaatsgebrek BV (BE 0777.706.705), located at De Leescorfstraat 15, 2140 Borgerhout, België, is the controller of personal data processed via this website.

Contact: info@plaatsgebrek.be — +32 475 32 27 61.

2. What data we collect

We only process the data you provide us or that is technically required to run the site:

• Contact details you enter in the contact or quote form (name, email, phone, message, requested unit size, period).
• Data needed for a rental agreement (identification, address, payment details).
• Technical data (IP address, timestamp, browser type) via server logs, for site operation and security.

3. Why we use it

• Reply to your question or quote request.
• Prepare, execute and follow up on a rental agreement.
• Comply with legal obligations (invoicing, bookkeeping).
• Site security and error monitoring.

4. Legal bases (art. 6 GDPR)

• Your consent, for optional cookies and embedded content.
• Performance of a contract, for quotes and rental contracts.
• Legal obligation, for bookkeeping and tax retention.
• Legitimate interest, for the security of our infrastructure.

5. Who receives your data

Your data stays within Plaatsgebrek BV. We only rely on the following processors, with adequate contractual safeguards:

• Our hosting partner (Lovable Cloud / Supabase, EU hosting) for website and contact form.
• Our email provider for confirmation and quote emails.
• Our accountant and, if needed, legal counsel.

6. Transfers outside the EEA

We aim to process your data within the European Economic Area. When you consent to embedded Google content (Maps, Fonts), some technical data (incl. IP address) may be processed by Google in the US under the EU-US Data Privacy Framework.

7. How long we keep it

• Contact forms without follow-up: up to 12 months.
• Quotes: up to 24 months after last contact.
• Rental contracts and invoicing: 10 years (legal bookkeeping retention).
• Server logs: up to 30 days.

8. Your rights

Under the GDPR you have the right to:

• Access your data.
• Rectification or completion.
• Erasure (right to be forgotten).
• Restriction of processing.
• Object to processing based on legitimate interest.
• Data portability.
• Withdraw consent at any time.

9. How to exercise your rights

Email info@plaatsgebrek.be or write to De Leescorfstraat 15, 2140 Borgerhout, België. Please include a copy of your ID so we can verify your identity.

Not satisfied with our response? You can file a complaint with the Belgian Data Protection Authority (GBA/APD), Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be, www.dataprotectionauthority.be.

10. Security

We take reasonable technical and organisational measures to protect your data: TLS encryption, access control, backups and logging.

11. Changes

We may update this policy. The most recent version is always on this page.